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January 25, 2018

Email communication is more than 70% of how you will communicate with potential clients, current clients or customers. Customer service is not only needed via face-to-face interaction, but it is needed and required through every interaction within your business. This is a very major key to the overall success of your business.

As a business owner, the quality of your work can be A1, but your customer service can trump how far you go in business. As a wedding and event planner, I am a very big advocate on first impressions. If you can’t communicate with me effectively, I’m not going to have my clients spend their money with you. Sorry, not sorry. If you are directing potential clients to contact you via email, this is the perfect time to...

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